Shipping & Returns
Shipping Policy
I’m a Shipping Policy section. I’m a great place to update your customers about your shipping methods, packaging and costs. Use plain, straightforward language to build trust and make sure that your customers stay loyal!
I'm the second paragraph in your Shipping Policy section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
Return & Exchange Policy
If you are not completely satisfied with your purchase, you can return the product to us and we will either replace it or credit your account, subject to the below terms. This Policy applies to products bought from Sowthy itself and from Third Party Sellers. Please note that Sowthy may, from time to time and at its discretion, restrict the use of the credit in your account in respect of certain products.
This Policy forms part of the Sowthy Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
-
package your products safely and securely for protection during transit;
-
clearly mark your return reference number on the outside of the parcel; and
-
include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.