Shipping & Returns
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Return & Exchange Policy
If you are not completely satisfied with your purchase, you can return the product to us and we will either replace it or credit your account, subject to the below terms. This Policy applies to products bought from Sowthy itself and from Third Party Sellers. Please note that Sowthy may, from time to time and at its discretion, restrict the use of the credit in your account in respect of certain products.
This Policy forms part of the Sowthy Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
package your products safely and securely for protection during transit;
clearly mark your return reference number on the outside of the parcel; and
include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.